INTRODUCTION
In the early 1980s securing a computer, printer or fax machine meant placing it behind a locked door. That was before computers were on every desktop, and before the advent of multi-functional products (MFPs). The MFP consolidates functionality into a single, space-saving platform, enabled businesses to address varied document processing needs, specifically walk-up copy and fax operations and network scan, fax and print functions. From document creation through output and distribution, the MFP plays a pivotal role in today’s connected workplace.

Indeed, as a centralized document processing hub, the MFP has transformed the office landscape by speeding the generation and dissemination of information. In the pre-Internet era documents were carried by courier or express mail services. Now those same documents are easily converted into electronic files, via the MFP, and communicated locally or globally–in an instant. As technology has evolved, so too has the speed at which business moves.

This shift from paper-based to electronic business processes presents formidable challenges for IT security professionals, and others tasked with safeguarding information assets. With nearly instantaneous dissemination capabilities, business-critical documents can be routed to unauthorized individuals in seconds.

To remain competitive in today’s challenging economic climate, organizations–now more than ever– have to protect information assets from theft or loss. Information security is particularly critical for businesses subject to a labyrinth of federal regulations, such as HIPAA, SOX and GLBA. In this white paper, we will examine the issue of regulatory compliance as it relates to office technology, and thus provide guidance on security solutions that can help support enterprise-wide compliance initiatives.

1. Overview

About this Whitepaper

This document is intended for IT administrators who would like to study the security features, system architecture and network impact of Canon U.S.A.’s imageWARE Remote service.

This document is NOT confidential.

About imageWARE Remote

imageWARE Remote is a service developed by Canon Inc. that is being made available to Canon U.S.A.’s dealers and service providers, enabling them to provide better service to their customers.

imageWARE Remote consists of two components: imageWARE Remote Meter Reading (collects meter reads automatically from enabled imageRUNNER devices) and imageWARE Remote Service Monitor (provides information about device status, error notifications and statistics about parts lifetime and consumables). Both services use the same underlying technology - either eRDS (embedded Remote Diagnostic System), or RDS Plug-in (imageWARE Enterprise Management Console Remote Diagnostic System Plug-in) to capture device information and transmit such information to a server managed by Canon Inc. via the Internet, where it is accessible by the service provider via a web interface (the Canon Inc. Universal Gateway or “UGW”).

The RDS Plug-in solution requires imageWARE Enterprise Management Console to be installed as a base operating platform and this requires a server to host the software.

Introduction
The Payment Card Industry (PCI) Security Standards Council™ guides the efforts of Chief Information Security Officers, Compliance Officers, and others who protect cardholder information for payment card issuers, merchants, banks, processors, and service providers. The Council's PCI Data Security Standard (DSS) is a comprehensive set of requirements for security infrastructure, policies, and practices, intended to improve the security of cardholder and account data throughout the industry.

As the PCI Council completes its fifth year of operation, this paper reviews:

• successes and setbacks of the PCI Data Security Standard

• implications of the Council's new Prioritized Approach to DSS

• practical steps professionals can take to improve data security and maintain PCI DSS compliance

• effects of emerging technologies and legislation

This paper is an update and guide, not a tutorial on PCI DSS. Readers new to the standard should consult the excellent materials1 available from the PCI Security Standards Council itself, or one of the many introductory guides available from solution providers.

Compliance and Security
Few doubt that PCI DSS has helped standardize industry security practices and improve data protection. Often cited as a model for industry self-regulation, DSS helps card brands, issuing banks, merchants, and others reduce direct losses from fraud, and risks of reputation loss and litigation from data security breaches. Industry members comply with the standard out of direct financial self-interest, or indirectly to support the interests of powerful partners. DSS has been especially effective at improving security practices on the industry's front lines. In the words of Ellen Richey, Chief Risk Officer for VISA, "More than 90% of the largest card accepting merchants and about 97% of processors in the United States have validated compliance with PCI. The companies that fully embrace it are protecting themselves every day by maintaining their defenses, scanning systems, detecting anomalies and addressing threats."3

What’s Inside

At a Glance

Provides a snapshot of background information on Kyocera Mita America.

Challenges of Administrative Document Applications

Highlights the challenges that most workgroups face in managing documents in their administrative applications, and Kyocera Mita America’s approach to addressing them.

Review of Kyocera Mita America’s KYOcapture

Provides Doculabs’ review of KYOcapture’s capabilities.

Example Scenario

Provides an example of how KYOcapture can be used to streamline administrative applications while also facilitating good document management practices.

Business Benefits

Highlights a number of key business benefits that KYOcapture can deliver to organizations and their workgroups.

Final Word

Provides Doculabs’ overall opinion of KYOcapture.

The Situation

Muratec is one of the leading manufacturers of printers, fax machines and copiers. During the 1990s, the client made a critical strategic decision: since stores like Offi ce Depot and Staples were eating into margins and driving down prices, they decided to withdraw from the retail channel and focus on direct sales. They needed a robust, comprehensive website to support this decision.

The Solution
RSW identifi ed the key success factors:

- Benchmarking
- Clarity
- Process
- Coordination

RSW built a site that would accommodate the needs of both customers and a third-party sales force. To ensure that the site was the “best in the industry,” we analyzed competitor sites using over 20 different benchmarks, and made sure that the Muratec site met or exceeded the top performer in each category.

Introduction
A number of recent announcements in the Western European hardcopy peripherals market have seen a growing number of the industry's leading hardware vendors extolling the virtues of what can be classified as "environmental" or "green" business initiatives. These wide-ranging initiatives come to market against a backdrop of both businesses and consumers responding to the ever-increasing shift in mainstream attitudes towards myriad environmental issues including climate change, the use of hazardous substances and the consumption of the world's finite resources.

This IDC White Paper will briefly outline the current print vendor environment in relation to the range of business activities being promoted by vendors to address changing mainstream attitudes on green or environmental issues. The main body of the paper will then shift focus to examine Kyocera's approach to the environment by taking a closer look at the vendor's environmental strategy, including the following areas:

• Product technology
• Consumable technology
• Legislation compliance
• Recycling programmes and product take-back
  

The Current Landscape
IDC believes that, in a hardcopy peripherals market currently worth over $11.9 billion (2006) and set to reach $14.5 billion by 2011, opportunities for increased market share will inevitably materialise for vendors that best address the environmental areas outlined previously. Indeed the industry has already seen many examples of how vendors are looking to reduce the environmental footprint of their products and the associated business activities involved in the manufacturing and logistics processes.

INTRODUCTION
Canon continues to be at the forefront of digital photographic technology. The Canon EOS series HD-DLSRs (including the 1D Mark IV, 5D Mark II, 7D, 60D, Rebel T2i and Rebel T1i) shifts the paradigm in modern digital photography by effectively combining two highly versatile cameras in a single package. These cameras allow experienced photographers and photojournalists to now shoot HD video with the same refined image quality, advanced workflow, customizable control and incredible responsiveness that they have come to expect from their Canon DSLR in stills.

In conjunction with high quality Canon EF lenses, high-sensitivity Canon CMOS sensors, and the advanced capabilities of Canon’s proprietary DIGIC 4 image processors, every HD video-capable EOS camera gives seasoned videographers new tools to create the kind of rich and dramatic imagery needed for any job. Photographers and videographers can capture HD video with a level of image quality and creative control found only in professional video models, using a broad selection of interchangeable EF lenses, including specialized optics such as fisheye, ultra-wide, super-telephoto, macro, tilt-shift, high-speed and image stabilized lenses.

This white paper will be divided into two main parts. The first part will explain concepts and terms that are important for users deliberating on an appropriate post-production process. The second part will detail a general workflow for use with Canon EOS series HD-DLSRs in conjunction with Avid Media Composer 5.

MANUFACTURING INSIGHTS OPINION

Manufacturer supply chains are becoming longer and more complex and have real challenges getting timely and accurate information to the right place at the right time. These globally distributed supply chains present the largest challenge to the transportation and logistics organizations whose efforts to make operational and execution processes more efficient and effective are regularly hampered by late, inaccurate, and incomplete data caused in large part by the inefficient transfer of logistics data through the use of manual forms and input to capture that data.

Although the use of digital capture devices appears slightly more mature in the transportation and logistics part of the supply chain, there is still the view that substantial improvements can be made in the business process. While nearly 80% of logistics functions still use paper forms and 52% of the data is input manually, more worrisome is that one-fifth of the data captured manually is not entered at all. This leaves only 28% of the data being entered either with a digital scanning process or through the use of a digital pen. Certainly, this lack of automation is contributing significantly to the poor level of data accuracy and corresponding shipping errors within transportation and logistics.

The benefits of moving to digital capture of transportation process data are significant. Respondents identified improvements in their ability to store/retrieve information, improved process efficiency and lower costs, improved data accuracy and timeliness, as well as a more robust form of signature capture for regulatory compliance. This last point is significant as we are seeing a lot of interest in governance, risk, and compliance (GRC) in the supply chain in general and in logistics specifically. Management of trade and customs compliance, anticounterfeiting, and supply risk management are all increasingly dependent upon accurate transportation process data to function seamlessly. It is the view of Manufacturing Insights that automated, digital capture of logistics data is a critical foundational capability to effectively manage GRC and a distributed global supply network.

A Quick Introduction to Fax

What’s a fax document?
Simply put, a fax document is anything a fax user wants to fax to someone else. It can be just one page or as many pages as you need. It can be text, a drawing or even a photograph.

What’s a fax number?
Because your fax operates on standard phone lines, a fax number is just a regular phone number. And, because your fax is also a high-quality, full-featured telephone, your fax number can even be your regular phone number.

What are resolution and grayscale?
Just as cars are measured by engine size, fax machines are measured by resolution and grayscale. Resolution refers to the sharpness of a fax transmission. It’s expressed in lines per inch (lpi). There are three specific levels of resolution:

• Normal (203 horizontal ´ 98 vertical lpi)
• Fine (203 ´ 196 lpi)
• Superfine (203 ´ 392 lpi).

Grayscale levels — refers to the many shades of gray your fax machine sees on a document it’s sending. It’s likely most of your fax documents will be dark text on white paper. However, when you want to send photographs and other shaded items, you can set your fax machine to transmit in 64-scale grayscale.

GLOBAL RETAIL INSIGHTS OPINION
Leading retailers eliminate processes that result in unexpected costs, poor execution, or unsatisfied consumers. Retailers that utilize assets, people, processes, and technology most efficiently will be winners, even in tough economic times. Global Retail Insights’ survey of 75 retailers regarding their use of streamlined printing and data capture technologies makes it clear that for many, there are numerous opportunities to improve. Distributed forms printing and data capture technologies reduce costs, improve process efficiency and data accuracy, and enable "green" operations.

Retailers should evaluate how they can extend the value of current investments and invest in new technology that substantially enhances data acquisition and forms processing and removes barriers to operations improvement. Improving these labor-intensive and error-prone processes will position retailers to be more customer centric, thereby freeing operations to focus more energy on serving customers well.

IN THIS WHITE PAPER
In this white paper, Global Retail Insights, an IDC company, discusses how retailers are utilizing digital capture technologies to reduce costs, improve process efficiency and data accuracy, and be more "green." Results from a survey fielded in September 2008 provide the basis for an evaluation of the current situation, benefit opportunities, and future outlook for digital capture technologies in retail.

In this white paper we explore the state of forms processing (paper and electronic) across operational areas but target forms processing that supports store operations. Based on the survey results, Global Retail Insights believes many retailers are missing a significant opportunity to improve distributed enterprise forms processing and data acquisition. We identify processes that retailers should streamline from paper to electronic forms utilizing in-store multifunction printing, dot matrix printing, on-demand printing, color printing, and digital pens.